Help Center

Use these troubleshooting steps when a file will not load, a browser blocks a download, or output looks different than expected.

Start Here

  1. Refresh the page and try a small sample file.
  2. Use an updated browser such as Chrome, Edge, Firefox, or Safari.
  3. Check whether the file is damaged, encrypted, unusually large, or unsupported by your browser.
  4. Keep the original file until you confirm the output.

Image Tools

If an image looks different after export, check transparency, format choice, dimensions, and quality settings. Use PNG or WebP when transparency matters, and use JPG or WebP for photos. Very large images can fail on low-memory devices, so try resizing before compressing or converting.

PDF Tools

Encrypted, scanned, damaged, signed, or very large PDFs may not behave like simple documents. Test with a copy, split large jobs into smaller batches, and open the downloaded PDF before sending it to anyone. Signed or certified PDFs should be verified in a standard PDF reader after any merge, split, or compression step.

Spreadsheet and Text Tools

CSV and spreadsheet output depends on headers, delimiters, date formats, and duplicate rows. If imported data looks shifted, inspect the first few lines in a plain text editor and confirm whether commas, semicolons, tabs, quotes, or blank rows are present.

Media Tools

Audio and video support depends heavily on browser codecs. If a file will not load, try exporting it from your editor in a browser-friendly format first. Long recordings and high-resolution videos can use substantial memory because browsers often decode media before processing it.

Still Need Help?

Use the contact page and include the tool URL, browser, device, file type, and what happened. Avoid sending sensitive files; a short description is usually enough to reproduce the issue.